Terms and Conditions

Spa Rules and Regulations

We reserve the right to admit guests and offer spa therapies. Spa therapies will be offered only to medically fit persons of age 16 years and above. The decision of the spa team in declaring a guest fit and eligible to take a spa therapy is final and binding. Appointments are subject to availability and hence we recommend booking appointments well in advance.

We follow a same-gender therapist policy in some cities and offer cross-gender therapists in others. You are advised to ascertain the policy at the spa of your choice before booking your appointment if you have a clear preference. For our members and repeat guests, while reasonable effort will be made to provide a specific therapist from those available, we offer no assurance of the same. In any case we require our guests to use the disposable underclothes provided for every therapy in order to maintain the highest standards of privacy and hygiene.

Guests are required to make full disclosure of their health condition, allergies etc. at the front desk before starting their therapy since some spa therapies may not be recommended in case of contraindications.

Advice by our Spa Team should not be construed as a substitute for medical advice by a family physician or specialist. Guests are required to cross-check with their physician or specialist before implementing recommendations relating to therapies suggested, exercise, diet and lifestyle changes.

The duration, technique and material used for every therapy is scientifically pre-determined by our technical trainers. It will not be possible to modify or customize them beyond permissible limits.

List of spa therapies offered and their prices are subject to change without prior intimation. Guests are required to check with the spa front-desk for the latest menu and prices before selecting their spa therapy.

Pre-paid memberships and gift vouchers cannot be refunded. Their validity cannot be extended either

In case of late arrival by a guest beyond ten minutes of the scheduled appointment time, we reserve the right to shorten the therapy duration for the same price or offer a completely different therapy of a shorter duration. This is so that the next appointment is not delayed.

Responsibility of personal belongings rests solely with our guests and we accept no responsibility for lost or misplaced belongings. While we strongly advise against carrying valuables to the spa, provision for a guest locker has been made in every spa room. Please use the locker and retain the keys with you during the entire duration of your visit.

Our therapists reserve the right to stop any therapy at any point of time in the event of any inappropriate behavior, gestures, innuendos or requests of sexual nature by a guest. Such guests will be blacklisted and no further appointments will be offered to them.

We don’t offer massage on private parts of the body.

We don't offer therapies to pregnant ladies as this is a specialised field and our therapists are not trained in this science.

Pre-Paid Membership Terms & Conditions

  • You are required to carry your Membership Card to the spa at the time of your appointment.
  • Redemption against your membership can only be done against OTPs sent to your registered mobile number. This has been done to secure your membership.
  • Your Prepaid Membership Card can be used by any member of your family. However, you are required to authorise the secondary members you would want us to add to your membership by sharing their name, mobile number and email address in the prescribed format to [email protected] In case you choose not to add a secondary member you will need to share the OTP with your friends and family to let them use your membership.
  • Your Prepaid Membership Card is valid at all locations of Four Fountains De-Stress Spa across India. Please visit https://www.thefourfountainsspa.in/spa-locations for the latest list of locations. However, therapy prices charged to you and therapist policy would be as applicable at the location where the therapy is being availed.
  • Your Prepaid Membership Card is valid as per the terms of your membership plan (Gold = 6 months, Happy Hours = 12 months, Platinum = 15 months, Iridium = 18 months) or till your account balance becomes nil, whichever is earlier. The balance may be carried forward by renewing the Prepaid Membership Card before it expires (please see point 15 below). In case of non-renewal the balance in your account will be forfeited as soon as your membership expires.
  • Your Prepaid Membership Card is non-refundable.
  • Reselling of your Pre-Paid Membership or its associated discounts is not permitted.
  • In the event of insufficient balance in your account the discount would be applicable only on the available balance.
  • Prices of therapies and memberships are subject to change without prior intimation. Please click here for the latest location-wise prices.
  • Gift vouchers and retail products cannot be purchased using your Prepaid Membership Card. Further, this card can only be used at Four Fountains De-Stress Spa and not at any other brand of the company.
  • Membership discount can not be clubbed with any other discount or offer.
  • Appointments are subject to availability of therapists and rooms and are provided on a first-come first-served basis; since availability status changes frequently based on cancellations or additional bookings, management reserves the right to provide your preferred slot or suggest an alternative slot based on your next best preference.
  • Repeated cancellation of booked appointments (more than thrice in a month) may require us to charge a cancellation fee to your account.
  • Weekday discounts are not applicable if the weekday also happens to be a Bank Holiday. The list of applicable Bank Holidays will be as per the city in which you wish to redeem your membership. Please click here to see the list of Bank Holidays by city.
  • Further, In case a Bank Holiday falls on a weekday
  • Wellness Happy Hours Pre-Paid Membership is not valid
  • Wellness Gold Pre-Paid Membership gets 20% discount but no weekday discount
  • Wellness Platinum Pre-Paid Membership gets 20% discount
  • Renewal of your membership can be done before or after your balance is exhausted or validity period ends; however, to renew your membership, the complete up-front payment required for each plan needs to be made. The new validity of your membership will be calculated from the date of renewal.
  • We follow a same-gender therapist policy in some cities and offer cross-gender therapists in others. You are advised to ascertain the policy at the spa of your choice before booking your appointment if you have a clear preference. For our members and repeat guests, while reasonable effort will be made to provide a specific therapist from those available, we offer no assurance of the same.
  • Any complimentary therapies, bonus or benefits offered at the time of new membership purchase or renewal are only be applicable at the home branch (i.e. the spa from where the membership was purchased). Please accept complimentary therapies only in the form of Gift Vouchers. No oral commitments will be entertained.
  • We do not accept part payments towards membership purchase. In the rare case of a part payment towards membership purchase, the usage will be restricted to the home branch (i.e. the spa location from where the membership was purchased) only. Also, the membership card will be issued only after the full payment has been received.

Gift Voucher Terms and Conditions

  • This Gift Voucher/offer is valid for transactions made at all Four Fountains De-Stress Spa
  • Must be presented in original at the time of redemption
  • Gift Voucher cannot be redeemed for Cash or Credit.
  • No cash shall be refunded nor credit note issued for part utilization
  • 6 No duplicate voucher shall be issued for lost, misplaced or stolen vouchers.
  • Validity cannot be extended under any circumstances
  • On the basis of redemption of the Gift Vouchers, customer have to pay the balance amount via ewallet, Credit Card , or Debit Card or cash.
  • Prior Appointment is necessary
  • All standard T&C and policies like return & refund will remain same as mentioned by Four Fountains De-Stress Spa
  • Four Fountains Spa reserves right to add or modify the terms and conditions
  • Spa rules and regulations apply
  • All matters are subject to Mumbai Jurisdication & in English language only

Discount Voucher Terms & Conditions

  • This Discount Voucher/offer is valid for transactions made at all Four Fountains De-Stress Spa
  • Customer needs to show the Discount Coupon or Code to avail the offer
  • Cannot club with any other live offers or weekday discounts
  • On the basis of redemption of the discount coupon/offer, customer have to pay the balance amount via ewallet, Credit Card , or Debit Card or cash
  • Prior Appointment is necessary
  • Discount cannot be redeemed for Cash or Credit
  • All standard T&C and policies like return & refund will remain same as mentioned by Four Fountains De-Stress Spa
  • Spa rules and regulations apply
  • FFDS reserves right to add or modify the terms and conditions
  • All matters are subject to Mumbai Jurisdication & in English language only

Birthday Email terms and Conditions

  • Offer expires after 7 day from the date of this email and cannot be extended under any circumstances.
  • The offer is not transferable and can only be redeemed by the member to whose registered email adress this communication has been sent.
  • This mail needs to be shown to claim the offer.
  • Offer can be redeemed only at the spa location mentioned in the email.
  • Incase of discrepency the front office reserves the right to refuse the appointment.
  • Appointment is subject to availability.
  • You may opt for a higher value therapy by paying the difference at the spa.
  • Spa rules and regulations apply.